Fulfillment: Do it yourself or have it done by PORTICA?
Fulfillment: Do it yourself or have it done by PORTICA?

On this page we try to provide you with relevant information about fulfillment to help you make the right decision.

What is Fulfillment?

Fulfillment (or fulfilment, fulfillment) covers all the steps a company takes between receiving a new order and delivering that order to the customer. Fulfillment includes storage, picking/packaging and packing of the product, shipping, invoicing and returns handling if the customer returns the goods. Today, automated, electronic communication such as e-mail order confirmation or track and trace information is also part of the fulfillment process.

The steps in the fulfillment process:

  • Order acceptance (online, by e-mail or telephone)
  • Warehousing/Warehousing
  • Picking of the ordered articles
  • Packaging
  • Shipping
  • Invoicing/debtor management
  • Returns processing
  • Customer service

Fulfillment for e-commerce entrepreneurs: Do it yourself or outsource?

Once your webshop is online, you need a way to fulfill and ship those orders immediately. Entrepreneurs can either set up the fulfillment and sales process internally or outsource it.

Full-service fulfillment companies offer an end-to-end solution: They store your products, pack them, hand them over to carriers, and then send an automated email response to your customers to let them know that their packages are in transit. They can also handle payment, report current stock levels to your web shop, reorder products, offer call center services and – most importantly – process returns.

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