(Kempen, Germany) PORTICA GmbH Marketing Support now uses digitization and electronic document processing to handle returns. This enables e-commerce clients to achieve even greater performance and better cope with the complex challenges in mail order and distance sales.
E-commerce customers today expect competitive pricing and simple returns. Companies must accept returns, and cost-effective processing is critical. They should be posted as quickly as possible to the available inventory and credited quickly to the customer’s account to reduce follow-up inquiries by customers. PORTICA provides critical support here as a service provider experienced in bricks-and-mortar retail, mail order and distance sales, including brand suppliers. The fulfillment and process specialist has analyzed the return process and optimized a number of points to facilitate more efficient, cost-effective handling for clients.
As before, the workflow starts with qualified personnel who receive returns, unpack them, check the contents and the reason for the return. Staff review the information on the return slip where the customer has indicated the returned items and any relevant return codes as explanations. PORTICA staff also provide additional labeling of the returned items in a specified area.
Barcodes are applied to the documents. They are collected in jobs and scanned before the original documents are archived. The scanning process includes digitization of the documents and extraction of their content by OCR. The recognition software is supplied by the document and data capture specialist mhi GmbH. Subsequent processing associates the return with the delivery and automatically selects all the returned items, including the reasons for their return. The information read from the document is passed to an XML data stream for further processing. The job processes are monitored by a staff member. The results of processing and the digitized document are displayed side by side in an application, and the captured data is checked, corrected as necessary and confirmed. Requests for exchange indicated by the customer in defined areas are recognized automatically. The documents are then forwarded electronically for manual recording of the exchange.
The entire process is integrated in the PORTICA inventory control system so clients can benefit from numerous services of “e-commerce for hire”. For example, as a full service provider, PORTICA also handles customer accounting tasks, crediting customer accounts with the appropriate amounts after the returns are processed and transferring the funds as required.
About PORTICA GmbH Marketing Support:
PORTICA is one of the leading marketing logistics companies and improves marketing, sales and distribution, and information processes for its clients for 40 years. The company serves clients in many industries and handles hundreds of projects each year for e-commerce, advertising media logistics, sales promotion and business process outsourcing. The company’s focus is on the efficient handling of processes using a combination of logistics, information and finance management.
PORTICA is part of Atenco Holding together with the IT service provider Gedak and the printing company te Neues.
For more information please visit the website: http://www.portica.de
Editorial contacts
PORTICA GmbH
Marketing Support
Markus Ramirez
Von-Galen-Str. 35
47906 Kempen, Germany
Phone: + 49 2152 915-192
Fax: +49 2152 915-100
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
good news! GmbH
Bianka Boock
Kolberger Str. 36
23617 Stockelsdorf,
Germany
Phone: +49 451 88199-21
Fax: +49 451 88199-29
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
