Dealing efficiently with all tasks involving mail order services - e.g. WebShop, order hotline, purchase, reminders, incoming goods reception.
- Taking orders by telephone, e-mail and fax
- Individual customer care service
- Order management
- Response processing / special requirements
- Management information system
- Master data administration
- Project management
- Logistics
- Purchase
- Receiving management
- Packing and order picking
- Batch and serial number handling
- Palettes, portable shelves, hanging goods, floor stacking / block storage
- Shipping via different carriers home and abroad
- Shipping worldwide
- Transport management and accounting
- Track & Trace
- Transport insurance and loss adjustment
- Export management and customs formalities
- Returns management
- Online monitoring of return processes
- Automatic notification of status change and/or process divergence
- Product classification
- Physical and commercial handling of returns
- Accounts receivable management
- Processing via all standard modes of payment
- Controlling payments
- Supervising credit notes
- Credit management
- Checking credit worthiness
- Reminder and collection service
- IT support
- WebShop (Implementation and operation)
- CRM / database marketing
- Online reporting
- Internet and intranet capable platform
- Own IT development
- Interface
- Independent computer center
- Quality management
- Inspecting inbound goods
- Auditing suppliers
- Checking article specification compliance
- Implementing the quality requirements made by individual customers
Mail Order Service