Professional Services
Every complex service requires professional implementation and ongoing support. Our project managers provide support for implementation and arrange the services in accordance with your specifications.
Already before implementation we map together with you, in a scoing phase of the scoping phase, the planned processes, functional requirements and prerequisites in a structured form in appropriate requirements specification documents.
This also includes the preparation of flow charts, fast prototyping and screen mock-ups, so that your processes are mapped in the software as required. Here it does not matter whether we prepare a micro-site for your premium campaign within the scope of a sales promotion for you, configure our PORTICA WebCampaignManager for the handling of your cash-back campaign or set up the PORTICA Web shop for the sale of your products and processes.
By means of the subsequent prioritization and further structuring in the form of project plans the function modules of the planned project become transparent and the expectations of all concerned are synchronized. This constitutes an important factor for project success.
Each implementation project is based on such a project plan. During implementation we report regularly on project progress and alert you if problems arise. Pro-active management and the proposing of alternatives are included.
After setup of the desired functions and systems, multi-stage testing is carried out. The concluding user-acceptance test together with your users makes it possible to identify the final adjustments and ensure optimum fault-free operation.
Once a project has been implemented, our support based on ITIL ensures that you continuously receive excellent service. Our customer specialists are your direct contacts and with their personal dedication they ensure services also outside of the contractual framework.
With the help of a ticketing system, the reporting and tracking of all bugs and new requirements are supported, you receive solutions for your problems at short notice.
Process changes are supported and documented with the help of change requests.
Your staff is trained by us in the application of joint systems such as, for example of B2B Web shop. Furthermore, we provide train-the-trainer measures in order to train multipliers. All training courses can also be provided online in the form of Webinars.
We support you in your project and we abide by our quality promise.
- Project planning and controlling
- Flow charts, prototyping, mock-ups
- Requirement specification documents for summarising all configurations and reports
- Testing
- Reporting
- Ticketing system
- Change requests
- User training courses, train-the-trainer, Webinars
Management information: making decisions with knowledge
PORTICAs management information gives you support in making the right decisions.
- Sales and order reports
- Back order lists
- Order management
- Account receivable reports
- Inventory reports
- User reports
- Traffic reports
